CUSTOMER CHARTER - Our aim is to ensure that all customers are both satisfied and happy with the results of any work carried out by ourselves under your instruction. At the same time we will aim to keep our costs tightly under control to ensure that we offer low and competitive prices while buying supplies at the best price that we can.

NOT HAPPY? - Due to the nature of work that we undertake there are bound to be times when the customer is not fully happy with a completed commission. By this I mean that the finished product may not match up to the perceived original idea or vision. It shall be the customers prerogative to have a change of mind. Should this be the case we give an undertaking to charge cost price only for materials and travel - no labour charge and no profit margin - for any change required as long as the original agreed price has been paid in full.  In the unlikely case that a fault is found with the finished product this will be repaired or changed without any additional cost.

GUARANTEE - We aim to delivery a top quality product to you for the price quoted. As the finished product is completed by hand, and materials can be natural, there may be minor flaws that do not detract from the finished product. In the unlikely case of a fault being found that does detract then it will be repaired free of charge for materials, labour and travel. All products have an unconditional guarantee of 12 months so long as the cause is not through handling or impact.

INSURANCE - Please note that I do not carry insurance for expensive items. Should you have an item to be framed that is expensive and has a high insurance value then you need to take out your own insurance to cover damage or loss. Please let me know if you believe the item to be of high value prior to having it picked up, or dropped off at our workshop.

PAYMENTS and DEPOSITS - As a rule we do not require deposits if the item or items to be framed are in our possession. If they are not in our possession then a deposit of 25% of the quoted price is required to secure materials.

Payment for the finished product is required prior to you taking ownership. Payment is usually made at the time of handover. Unless an account has been set up for payment it must be stressed that ownership of the product will not be transferred to you until payment has been made in full.

If payment is made on account then terms are strictly 30 days. Additional charges may be incurred if payment is delayed, or longer than 30 days, to cover costs.

POST and PACKAGING -

 

Posting of glass product